Comments on: Question about complaint to Carnival Cruises. What’s your opinion?

By: soccerknocker199

soccerknocker199 — Sat, 03 Feb 2007 04:33:33 +0000

well they dont have to do shit your lucky you got $25 they are most likly protected legally and dont have to do anything

By: Elaine

Elaine — Fri, 02 Feb 2007 16:03:46 +0000

In the future, it’s best to raise hell when you first see a problem. It’s kind of like eating a meal at a restaurant and then calling them to say your food was overdone. They will question you why you bothered eating it. I’d write another complaint…preferable addressed to someone higher than the customer service dept. Or the CEO…I’m sure he’s overwhelmed with mail from other people given recent happenings (which I wouldn’t hold Carnival responsible for – people need to be responsible when they drink), but toss it in a large red envelope & maybe it will get a read by the secretary.

Micky Arison (CEO)
Carnival Corporation
3655 NW 87th Ave.
Miami, FL 33178-2428

Good Luck!

By: Nenad B

Nenad B — Thu, 01 Feb 2007 17:54:47 +0000

I cruise with Carnival 32 times(from 3 to 7 days),always I had best time ever, even May 26 I go back Carnival Fascination 3 days to Nassau and I m already happy in advance.Staff,crew ,dining room service ,all that high class food ,entertaiment…This guys really now what they doing.About you,you have to now when you are on the ship that means you are not on the land and can call somebody to fix something NOW,they fix that Im sure when they came back to home port.

By: robbie

robbie — Mon, 29 Jan 2007 13:47:59 +0000

Yes, you deserve better consideration.

I have heard of a complete new cruise. Cruise only.

Also my Son got 50% off the next cruise. Cruise only.

50% would be a minimum in my opinion.

The squeaky wheel will get oiled. Most people give up, thats what they count on. If you send letters to everyone that you can think off. Travel agent, newspapers, politicians, high level execs at Carnival and keep pounding away, they will give you somthing just to get rid of you.

I’m sure there are cruise chatrooms where complainants compare strategies.

Do a search on “cruise complaints”

By: tech_fanatic

tech_fanatic — Sat, 27 Jan 2007 16:22:27 +0000

Unfortunately, this is a common problem with Carnival. Passengers have problems with the cruise and the staff really does nothing to help.

I can definitely see why you would be upset, that is pretty gross. I can also see how that credit would be insulting, a lot more should have been done. But, this seems common with Carnival.

Unfortunately, since you are off the cruise, I’m not sure they will do much. Issues like these need to be taken care of before you leave the ship, otherwise, most companies will not do anything, this true for hotels and everything.

Carnival, I believe, still has their policy in place where you can get off of the cruise. If you are not completely satisfied with the cruise and the problem cannot be resolved, you let them know before you arrive at the first port. They will then have you take off the ship and flown pack to the home port, you then receive a 100% refund. Again, you have to do these things onboard.

The only thing I can tell you, is keep working at it. Call Carnival, tell them the situation and have them transfer you to someone that could actually help with the situation.

Finally, I would tell your travel agent, if you booked with one. They have a lot more they can do than just a single passenger. The cruise lines know that if they make a travel agent mad, it could really cause problems with booking the ship, they may no longer sell it. I’ve tried to get things corrected before and was able to get nowhere, told my agent, within the hour, the problem was resolved.

So, hopefully you will be able to find something out. Be sure to post some reviews (both the good and the bad) on cruise sites, like Cruise Critic to let people know your experience. Help other travelers from having the same problem.

By: jlowes12345

jlowes12345 — Sat, 27 Jan 2007 03:41:38 +0000

they need to offer you you a free cruise because it was their problem and they did not fix it. i would write the company president and tell him or her the conditions you had to sleep in while on the cruise. also tell that person that the company offered you a free ship credit but you would rather have either a free cruise or ask for your money back becuse you are dissatisfied. another thing you should mention is that if you dont get either of these then you will no longer cruise with them and will tell your friends and co-workers not to vacation with them because they do not keep their ships properly maintained

By: angelcdm228

angelcdm228 — Fri, 26 Jan 2007 09:03:08 +0000

send them another letter and explain to them that $25 ,for the trouble you went through after paying all that $$$ to go in the first place, was like a slap in the face, and expalin to them exactly how you feel! thats crazy!! my cruise with carnial was great… but we went from 5 port calls down to 2 and they were not even the ones we were scheduled for and i think we got $25 back!! i thought that was a bit ridiculous because of the cost we paid to go! (however they could not help the closed ports due to hurricanes- but i still expected more since our ports were more than cut in half!)

By: jus4golf

jus4golf — Tue, 23 Jan 2007 18:32:04 +0000

I would contact your Better Business Bureau and get them involved. You will be surprised how a call from the BBB will get results quicker than just talking to you. Good Luck!

By: jhall_photography

jhall_photography — Mon, 22 Jan 2007 15:15:59 +0000

Tell your travel Agent. Sometimes they have more pull than one customer because they represent a lot of customers!

By: dom

dom — Fri, 19 Jan 2007 06:43:08 +0000

Fight them on this one. Get all your money back or take them to court.